Job title: Customer Solutions Architect
Job type: Permanent
Emp type: Full-time
Location: US
Job published: 2023-10-02
Job ID: 32700
Phone number: +13155124152
Contact email:

Job Description

I have an exciting opportunity with a rapidly growing Series A Cybersecurity business. The vendor focuses on securing the end user. They've recently secured over $20M in their recent round of funding and are being very strategic with their growth plans.

A key hire they are looking for is a Customer Solutions Architect to work on special projects where support cant fix the issue. You will also be required to design workflows for customers.

Your key responsibility will include:

• Juggle multiple customer deployments and handle escalations related to product features at the same time.

• Advocate for established product best practices instead of relying on product changes led by the engineering team whenever possible.

• Collaborate with both customers and internal teams to streamline processes in case product changes are necessary.

• Possess the expertise to lead and guide customers rather than being guided, serving as a subject matter authority.

• Engage in teamwork with product, engineering, and customer support to creatively address challenges that go beyond the typical product usage scenarios.


• You possess a wealth of experience in the utilization and design of REST APIs.

• Proficiency in osquery, SQLite, and GitOps methodologies.

• Practical exposure to collaborating with IT, SRE, CPE, or SecOps teams.

• Demonstrated achievements in a Technical Account Manager (TAM) or Solutions Consulting position within the cybersecurity industry.

If you're a talented TAM or Customer Success Engineer looking for a lucrative role with a high-performing team, get in touch to find out more!