I have been retained on a Customer Success Engineer / Post-Sales Systems Engineer search with an outstanding Network Security business that are truly leaders in the zero trust space. They are able to implement their solution across OT/IoT and IT environments. They are Series A and have a strong customer base and ARR.

I am looking for an exceptional candidate who would be responsible for providing technical post-sales support to customers and ensuring all customer expectations are met and exceeded.

Responsibilities

• Assist with network setup, configuration of firewalls, troubleshooting
• Ensure proper deployment of new and upsold services
• Capitalize opportunities for renewals and upselling
• Connect with customers regularly and perform technical checkups
• Be the primary POC for customers in resolving any technical issues
• Gathering customer feedback, details, use cases, and data points for continuous product improvement
• Work closely with Pre-Sales to close new accounts as required

Qualifications:

• Hands on experience in networking and network security, setting up networks and configuring firewalls
• Experience providing post-sales technical support and being customer facing
• Have a can do attitude and roll your sleeves
• Must be based in the San Francisco Bay Area.

You will have huge growth potential as the company grows! To find out more, contact: tanya.sethi@aspironsearch.com