Job title: Post Sales Engineer (Cybersecurity - Series A)
Job type: Permanent
Emp type: Full-time
Functional Expertise: Sales Engineering
Location: San Jose, CA
Job published: 2023-05-08
Job ID: 32603
Phone number: +13155124440
Contact email:

Job Description

Customer Success Engineer

San Francisco Bay Area (Hybrid)

I have been retained on a Customer Success Engineer / Post-Sales Systems Engineer search with an outstanding Network Security business that are truly leaders in the zero trust space. They are able to implement their solution across OT/IoT and IT environments. They are Series A and have a strong customer base and ARR.


I am looking for an exceptional candidate who would be responsible for providing technical post-sales support to customers and ensuring all customer expectations are met and exceeded.



  • Assist with network setup, configuration of firewalls, troubleshooting
  • Ensure proper deployment of new and upsold services
  • Capitalize opportunities for renewals and upselling
  • Connect with customers regularly and perform technical checkups
  • Be the primary POC for customers in resolving any technical issues
  • Gathering customer feedback, details, use cases, and data points for continuous product improvement
  • Work closely with Pre-Sales to close new accounts as required



  • Hands on experience in networking and network security, setting up networks and configuring firewalls
  • Experience providing post-sales technical support and being customer facing
  • Have a can do attitude and roll your sleeves
  • Must be based in the San Francisco Bay Area.


You will have huge growth potential as the company grows! To find out more, contact: